Definition and responsibility
Communications produces and delivers the approved document or notice for a banking event, with consent and evidence. Sent, delivered, read and accepted are separate facts. This module does not decide the underlying financial terms.How it differs from related modules
Read the module comparison map for the whole platform and the glossary for shared terms.
Planned operating duties: Customer; communication owner; document reviewer; service operator. Access to these duties requires the approved institution permission matrix. The bank or authorised regulated entity owns product policy and financial outcomes. Platform operators receive no automatic customer-data, fund-movement or issuer authority.
Worked Indian example
Use the four stages below to distinguish the initial facts, the action to test, confirmed completion and the alternate result. This example exercises this module’s responsibility; related modules still own the handoffs listed above. Fictional requirements illustration, not seeded data or approved banking policy. Reference: DOC-001 / loan agreement version 1.
No real customer, regulator approval, provider connection or bank operation is asserted. Illustrative amounts have currency INR and scale 2; actual economics/authority must be supplied by the institution.
Module flow diagrams
Read each flow from top to bottom. Rectangles are actions or recorded outcomes; diamonds are decisions; labelled arrows show the next permitted route. The denial route stops the operation. The pending/unknown route keeps the original reference for investigation instead of claiming success. Each diagram corresponds to the numbered journey below. Planned workflows are shown below. Execution depends on confirmed institution policy and interface contracts.Flow 1: Authoritative event to provide secure customer copy
Flow 2: Delivery fails to record final result
Required features
Planned functionality is listed below. Implementation requires confirmed field definitions, permissions, state transitions and product economics for the selected offering.Required configuration
Templates/version; event/recipient; consent; verified destination; delivery retry; document access/retention. Store approved values in versioned, effective-dated product/programme policy. Capture the exact configuration version used by an instruction. Missing mandatory configuration blocks the dependent action; enabling a menu cannot grant legal authority.End-to-end journey 1
Authoritative event → select approved template/recipient → generate document → deliver via contracted channel → capture status → provide secure customer copy. The journey ends only when its authoritative result, customer/staff-visible result and related book or case history agree. A saved request, queue entry or HTTP acknowledgement is an intermediate state.End-to-end journey 2
Delivery fails → retain failure → verify destination or use approved alternative → retry same notice safely → record final result. Every transition needs an authorised actor, original version and recorded reason where required. Cancellation or client disconnection does not prove server rollback. Financial corrections retain their original reference and use linked reversal/adjustment entries rather than deleting history.Interfaces and data dependencies
Template owner; delivery connector; signature; secure storage; verified destination. Agree stable institution, product, party and operation references; source version; as-of time; completeness; status/finality; retry rules and correction handling. Where no financial posting occurs, record the administrative/case outcome instead of inventing a journal. All channel requests use server-verified identity and institution scope. Partner, branch and customer access is narrower than institution membership. Lists, details, search, exports, callbacks and files must enforce the same boundary.Current implementation and reuse
New Banking project: proposed, not built. Existing private document/notification foundations exist; no complete outbound-delivery platform. Reviewed legacy feature boundaries:documents, consumer-notifications, staff-notifications. See the source inventory on the gap page. Legacy feature presence is a reuse candidate, not acceptance or deployment evidence for this module.
Acceptance criteria and exception scenarios
Explicit cases: Wrong recipient; expired download; duplicate notice; attachment mismatch; consent revoked.- Allowed success: confirm saved/output values, authoritative status and the exact approved actor/channel.
- Denial: reject foreign institution, unauthorised branch/customer/programme and revoked or expired access without information leakage.
- Reliability: prove stale-version rejection and concurrency behaviour; retryable commands apply one economic effect; unknown financial outcomes are reconciled by original reference.
- Records and usability: preserve redacted audit, monetary precision and document integrity; verify keyboard/mobile, direct links, expired sessions, Back/Forward and return navigation. Internal web navigation preserves its workspace.